Frequently Asked Questions
Can I return my dress?
Can I exchange my order for a different size or color?
When will my order be shipped?
When will my order arrive at my address?
Are customs duties included in the price?
What happens if customs charges are not paid?
If customs charges are not paid and the item is returned to you, will I receive a refund?
Will I need to pay a shipping fee?
Which courier company will ship my order?
What payment methods do you accept?
Do you offer installment payments for credit cards?
Can I change the delivery address of my order?
Are your products true to size?
What size is the model wearing in the product photos?
Can I make a purchase without creating an account?
I forgot my password. What should I do?