Frequently Asked Questions
I would like to return a product. What should I do?
I want to exchange my item for a different size. What should I do?
Can I visit your store to try on your products?
Is there a sales point where I can try your products?
Do I need to pay the shipping fee for the return?
When will I receive my refund for the returned product?
When will my order be shipped?
When will my order arrive?
Will I have to pay a shipping fee upon receiving my order?
Which courier company will be used to ship my order?
Do you ship internationally?
Can I change the delivery address of my order?
Which payment methods can I use?
Can I pay in installments with my credit card?
Are your products true to size?
What size is the model wearing in the product photos?
Can I make a purchase without creating an account?
I forgot my password. What should I do?