When Receiving Your Order

Before accepting your delivery, please check the package carefully for any damage or issues.

If there is any damage, missing item, or if the package tape appears to be opened for any reason, please do not accept the delivery and request a damage report from the courier. Once a damaged package is accepted, we cannot be held responsible for any damage to or missing items inside.

In such cases, please inform us as soon as possible by sending a written notice to info@rengin.com.tr or by calling us at (+90) 212 233 68 71, along with your order number.

Customer Service

For any questions regarding your orders or to receive information about our products, you may submit a support request by filling out the contact form on our Contact Us page.